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FAQs

In case you have a question the best way to have it answered would be to complete one of our call back forms or call our team on 0800 122 3130 so that the information we give is specific to your exact enquiry. There is no cost for speaking to us and you’re not obliged to pursue a claim, call us now and see if we can help.

We do find that we are asked several questions quite regularly and hopefully you will find the answers below useful:-

I am currently with another firm of solicitors, may I move my case to you?
Yes, is the short answer. If you think that the service you receive from your current lawyers does not meet your requirements we could request your case to be transferred free of charge to you. If we think that we can transfer your file we would usually consent to pay your current solicitors their expenses when we win your claim.

Do I have to go to Court?
The majority of cases we undertake settle without the need to go to Court. We will never promise that you won’t have to attend Court since in the end a lot depends on the Defendant’s behaviour and conduct but it is unlikely. Should your case go to Court be confident we will be with you every step of the way and will lead you through every stage of the process.

Will I need to attend a doctor’s examination?
Although some claims do settle without a medical report, most of our clients have to go for a medical examination. This really is nothing to worry about and is there to protect you to ensure that the settlement you will get reflects the full extent of your injuries. We usually make sure that the medical assessment is as close to you as possible and you’ll get plenty of advanced warning.

How long will my case take?
This really is always a really difficult question to answer since it very much relies on the kind of claim and the circumstances. A lot of our cases end in just a few weeks while others may take significantly longer. When you speak to us someone from our claims team should be able to give you a fairly accurate time scale after we have some more information from you.

Will I have to deal with a lot of forms?
We do try and keep all forms as low as possible. At the outset of your case we’ll need to get a few documents signed however, many of these can be completed over email if you want, otherwise we can arrange someone from our claims team to see you at home and run through everything with you so that you know exactly what is happening. Throughout the case we’re happy to accept further information from you on the phone instead of expecting you to write us letters.

Do I have to pay any fees?
On the 1st April 2013 the way accident injury claims are funded and taken care of changed as a result of the Legal Aid, Sentencing and Punishment of Offenders Act. The act substantially altered the amount of legal expenses that solicitors can recover from the losing party and significantly altered the ‘no win no fee’ structure that solicitors have used for several years to make sure that victims of negligence receive their rightful compensation.

In the new rules we will continue to fight for the legal rights of those hurt or injured through no fault of their own without any financial risk to yourself. The latest rules can be confusing and hard to grasp but be assured that once you speak to us you will not have to pay any money whatsoever in advance, and even if your claim is not successful by no fault of your own you’ll never be required to pay anything to us.

What happens if I do not have their details?
We often come across this. Our solicitors are experts in their area and more frequently than not they are able to track them down from the details you give them. The sooner you call us the better the prospect we have in contacting them.

Are there any cut-off dates for bringing a claim?
Because of the terms of the Limitation Act you should begin court proceedings within 36 months of the injury occurring. Under limited circumstances this time limit can be lengthened so if you feel you may be out of time you should still speak to us to see if we can help. The 3 year guideline is especially challenging in industrial disease claims as often the victim is not aware of their condition until many years after the employment ends. Contact us for advice to ensure that you do not lose out on your rightful compensation.

Any other questions?
We understand that you might have a number of other questions and that is exactly why we’re here. Contact us now and see if we can help you get the compensation you deserve.